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Using NDIS Data to Assess Your Business and Help with Decision Making


In the past, decision makers in a business relied on gut feelings or maintain status quo when faced with changing business environment. Thanks to a rapidly evolving business technology in the past few decades, gut feelings are no longer reliable to make informed business decisions that ensure survivability and prosperity of a company. NDIS providers are not an exception to this.


Using NDIS Data for Your Sales Department

NDIS data can help you and your organisation assess how your sales team is performing. The information provided by the NDIS and COAG’s Disability team can be used to structure an efficient sales system for your organisation. This system will then allow you to keep track every transaction, allowing you to access high-level information like total sales and profit margins for a given time period. You can then use this information to make adjustments that lead to even more sales.


Using NDIS Data for Your Marketing Department

NDIS data can help your marketing team to know what marketing methods reach a wider target market. You will be able to determine how to allocate resources for different campaign strategies such as: email, social media and print media marketing.


Using NDIS Data for Your Customer Service Department

Collecting raw data from clients can tell your organisation how they are responding to your supports and services. Customers are the core of all provider businesses; therefore, properly resolving client issues is crucial. Satisfied clients will continue to buy from you, while upset customers take their business elsewhere.

Shrewd NDIS providers use data effectively to make decisions.


Case Example:

Take for instance an NDIS provider who builds custom homes for independent living for people with mobility disability uses some construction equipment and material from India. If tariffs are put on that said equipment and material, the costs of construction will go up. Understanding the impact of that data and what it does to your organisation’s profit margin is imperative in developing a strategy that will keep your provider organisation profitable.

You as the organisation’s leader may want to seek a new source of equipment and material, which are less likely to be affected by tariffs or international political situations. Perhaps you may consider raising the price of your final product – that way, passing on the extra cost to NDIS participants. Alternatively, your organisation may decide to absorb the extra cost thanks to a healthy profit margin. This could be a decision that gives you an edge over your competitors, hopefully attracting more clients and recording a positive outlook on your balance sheet at the end of the day. Either way, such decisions require a close examination of data and changing trends.

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